- 0800 056 0404
- 0191 386 5303
- sales@opuscnc.co.uk
- Units 22A-D Roeburn House, Mandale Business Park, Durham. DH1 1TH
What to Expect: Delivery, Installation & Training with Opus CNC.
At Opus CNC, we take pride in providing more than high-quality CNC routers and laser machines. We offer a complete, hassle-free experience—from the moment you place your order to the first successful cut or engraving on your new machine.
The setup process is one of the biggest concerns for businesses investing in CNC or laser machinery. How will the machine arrive? Will it fit into your workspace? How difficult is it to get started?
To put your mind at ease, here’s a breakdown of what you can expect when you order a CNC router or laser cutter from Opus CNC.
Step 1: Delivery – Precision from Start to Finish
Investing in a high-performance machine is exciting, but we ensure that excitement isn’t overshadowed by worries about delivery logistics.
How We Deliver Your Machine
Specialist Transport – Our machines are transported using either curtain siders or HIAB lorries using professional logistics services, ensuring a safe and secure journey from our warehouse to your site.
Careful Handling – Each CNC router or laser cutter is professionally packed and secured to prevent movement or damage in transit.
Timely Arrival – We provide precise delivery schedules and work with you to ensure a convenient drop-off time that suits your business operations.
What to Prepare Before Delivery
To ensure a smooth arrival, we advise customers to:
✅ Check access routes (doorways, corridors, loading bays) to ensure the machine can be placed easily.
✅ Have power connections ready (we can advise on electrical requirements in advance).
✅ Have the correct forklift (if needed) for offloading the machine from the lorry.
✅ Ensure the workspace is clear and prepared for installation.
Step 2: Professional Installation – Setting You Up for Success
Once your machine has arrived, our expert engineers take over, ensuring that it is correctly positioned, installed, and calibrated for immediate use.
How We Install Your Machine
Positioning & Setup – Our team carefully moves the machine into place, ensuring it fits perfectly in your workspace.
Mechanical & Electrical Connections – We connect the machine to the necessary power and extraction systems (if applicable).
Precision Calibration – Before we leave, we test and calibrate all significant components to ensure accuracy and smooth operation.
Common Installation Questions
💡 How long does installation take? The time required varies by machine type and site setup, but most installations are completed within a day and followed by training the next day.
💡 Can you install machines in tight spaces? Yes! Our engineers are skilled in manoeuvring large machines into compact workshops. If you have concerns, just let us know in advance.
💡 What happens if there’s an issue during installation? Our engineers troubleshoot and resolve any on-site problems, ensuring your machine runs perfectly before they leave.
Step 3: Comprehensive Training – Maximising Your Investment
A top-quality CNC router or laser cutter is only part of the equation—you also need the knowledge and confidence to use it effectively. That’s why every installation includes detailed training designed to help you get the most out of your new machine.
What We Cover in Training
📌 Machine Operation – Understanding how to turn the machine on, operate, and shut down correctly.
📌 Software Training – A walkthrough of the control system, CAD/CAM software, and job setup.
📌 Tool Changes & Adjustments – Swapping cutting tools or laser components when needed.
📌 Material Settings – Optimising cutting speeds, feeds, and depths for different materials.
📌 Maintenance & Troubleshooting – How to perform essential machine maintenance to keep running smoothly.
Tailored to Your Needs
We understand that every business has different levels of experience. That’s why our training is:
✅ Adapted to your skill level – We’ll tailor the session to your needs, whether you’re a beginner or an experienced operator.
✅ Hands-on & Practical – We don’t just show you what to do; we let you practice on your materials.
✅ Designed for Real-World Use – Upon completion of the training, our engineer will ensure that you have all the knowledge needed to start production immediately.
Why Choose Opus CNC?
Choosing the proper CNC or laser machine is an investment, and we’re committed to making the entire process easy, efficient, and stress-free.
✔ Expert Installation – Our trained engineers handle everything, from positioning to full calibration.
✔ Full Training Included – You don’t just receive a machine—you gain the skills to use it effectively.
✔ Ongoing Support – We’re always available to assist, even after installation.
At Opus CNC, we believe in more than just selling machines—we build long-term relationships with our customers. From fast and efficient delivery to hands-on training, we ensure your business is set up for success.
If you’re considering adding a CNC router or laser cutter to your workshop, contact us today and experience the Opus CNC difference!